Refund policy
Changed your mind or need another size? You have 30 days from delivery to send it back.
Exchanges are free within Australia
Choose your new size or style when you start your return. Once approved, we reserve your new pair and email you a prepaid postage label. Attach it, drop your parcel at any post office, and your new pair ships as soon as your return arrives.
Refunds and store credit
Once approved, we email your return slip and our return address. Pop the slip in with your pair and send it back with a tracked service. Return postage is not included.
Refunds go to your original payment method within 10 business days of your return arriving.
Store credit is available for Australian orders. It never expires and is ready to use on your next pair.
How to start
- Head to Start a Return.
- Enter your order number and the email you ordered with.
- Choose your pair, your reason, and whether you would like an exchange, refund or store credit.
We check every request ourselves and reply within 1–2 business days. Pairs sent back without an approved request cannot be accepted.
The fine print
Pairs must be unworn, in original condition and in their original box with all packaging. We cannot accept worn pairs, Final Sale items or gift cards.
Faulty or not what you ordered
Email hello@nakedsole.com.au with your order number and a photo and we will sort it. Under Australian Consumer Law you may be entitled to a repair, replacement or refund, and we cover the return postage.
International orders
We accept refunds from New Zealand, the UK, Canada, Europe, Africa and South Africa. Exchanges and store credit are for Australian orders only. Need another size? Place a new order and return your original pair for a refund. Return postage is at your cost.
Gift cards
Orders paid by gift card are refunded as store credit. Orders paid partly by gift card are split: that portion goes to a new gift card and the rest to your original payment method.
Presale
Presale pairs follow the same policy once they arrive with you.
Still waiting on a refund?
Check with your bank first, as processing times vary. If it has been more than 15 business days since we received your return, email hello@nakedsole.com.au.
Questions
hello@nakedsole.com.au, Monday to Friday, 9am to 5pm AEST.
Naked Sole Pty Ltd
ABN: 61 665 879 283